Refund policy

Draft — pending final review by SEAMS Beauty.

Returns window

You may return your order within 30 days of delivery for a refund or exchange.

Condition — cosmetics hygiene

For hygiene and safety reasons we can only accept returns of products that are unused, unopened and in their original sealed packaging, unless the product is faulty or damaged on arrival.

Faulty or damaged items

If your product arrives damaged or develops a fault, email sales@seamsbeauty.com with your order number and a photo within 48 hours of delivery. We will replace it or refund you in full, including shipping.

How to start a return

Email sales@seamsbeauty.com with your order number. We will confirm the return address and instructions. Return postage for faulty or incorrect items is covered by us.

Refunds

Refunds are issued to the original payment method within 5–10 business days of us receiving the return.

Subscriptions

You can pause, skip or cancel your subscription at any time from your account page. Cancellations take effect before the next billing date; orders already processed follow the standard returns policy above.